Clear Communication & Reliable Support
We understand that flooring projects often run on tight schedules, and delays can be frustrating and costly. That’s why we prioritise clear and consistent communication every step of the way.
Beyond delivery, we’re always here to help!
Whether you need guidance on choosing the right flooring solution or expert advice on installation and maintenance, our knowledgeable team is ready to assist.
We know our product range inside and out, ensuring you get the best recommendations tailored to your needs.
Fast & Flexible Delivery Options
We know that fast, reliable delivery makes all the difference! If you’re running low on a product you need urgently, we offer next-working-day delivery, so you can keep your project moving without delays.
When you place your order, we’ll let you know when you can expect your products to arrive on site. In the unfortunate event of a hold-up, we’ll speak to the courier and let you know so you can plan accordingly.
For those in the London area, we provide a dedicated van delivery service, ensuring safe handling and timely arrival. If you place your order by 3 PM, you can qualify for same-day dispatch for next-working-day delivery!
Prefer to Collect?
We also offer two designated collection counters for your convenience:
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- 172 Brierley Road, Walton Summit Centre, Preston, PR5 8AH
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- 11 Midleton Industrial Estate Road, Guildford, GU2 8XW
Find us on google maps.
How to Place Your Order
We want to make getting in touch with us as easy as possible for you, which is why we have a number of channels for you to use as well as a contact form available here.
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- Call us on 01772 696600 to speak with a customer service representative.
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- Email us at [email protected] with your order details.
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- Order online via www.floorbase.co.uk for a smooth, efficient process.
Expert Advice & Product Support
Our commitment to customer service doesn’t stop once your flooring is delivered. We provide expert advice to help you get the best out of your products. From installation techniques to technical information and maintenance tips, we guide you through best practices to ensure your floors remain in top condition for years to come.
If you ever have a question, our team is just a call or email away. We’re always happy to help!
Real Customer Experiences
Have you ordered from us before? Happy with our service? We’d love to hear from you! Leaving a Trustpilot review only takes a few seconds and helps us a great deal. Please leave your review here.
Get In Touch With Us
Looking for premium wood flooring solutions with exceptional service? Contact our team today!